Risk and Controls Manager; NHH

This full-time position in Swindon offers a salary between £43,260 and £54,075, dependent on expertise. The Risk and Controls Manager (NHH) ensures robust governance, regulatory adherence, risk oversight and business resilience throughout Non-Household market operations. Collaborating with internal groups, senior figures and external associates, the role safeguards organisational performance and reinforces control structures.

Applicants should possess a background in governance, risk and compliance, alongside strong stakeholder management abilities. The role is internally recognised as a Service Control Manager.

• You’ll be responsible for providing oversight of governance, risk, compliance and resilience activities across the Non-Household market.
• Working collaboratively with stakeholders across the business, you’ll ensure effective controls are in place, risks are managed appropriately and regulatory obligations are met.
• Establish and maintain effective delivery governance, including reporting into key committees.
• Own and maintain the Retail Risk Register, ensuring risks are effectively identified, managed and escalated.
• Lead reviews of local risk registers and ensure appropriate actions are implemented.
• Contribute to principal risk reporting and dashboards, providing insights and recommendations.
• Maintain compliance with regulatory, contractual and industry obligations.
• Own and develop Risk and Control Matrices (RACM), ensuring appropriate controls and monitoring are in place.
• Support internal and external audits, regulatory reviews and control assessments, ensuring actions are delivered to completion.
• Embed control operating requirements and provide ongoing oversight of compliance activities.
• Manage Records of Processing Activities (RoPA) and support information governance requirements.
• Develop, maintain and test Business Continuity Plans to ensure service resilience.
• Build effective relationships with internal stakeholders, senior leaders and external partners.
• Promote a culture of continuous improvement, identifying opportunities to strengthen processes, controls and service performance.
• Base location:
  Hybrid - Newbridge Square, Swindon.
• Working pattern:
  Full-time, 36 hours per week (Monday to Friday).

• Experience working within governance, risk, compliance, controls or audit environments.
• Strong relationship-building, communication and stakeholder management skills, with the ability to influence and engage people at all levels.
• A naturally curious mindset, with the confidence to challenge existing processes and identify opportunities for improvement.
• Strong analytical and problem-solving skills, with the ability to interpret information, identify risks and make recommendations.
• Excellent attention to detail and the ability to work accurately within a regulated environment.
• A customer-focused approach, balancing business needs with positive customer outcomes.
• Experience managing risk registers, control frameworks, compliance activities or governance processes.
• The ability to prioritise workloads effectively and deliver results in a fast paced environment.

• Experience working within the water industry or wider utilities sector.
• Experience of business continuity planning and resilience management.
• Knowledge of data protection and information governance requirements.
• Experience supporting regulatory compliance activities within a regulated environment.

• Offering between £43,260 and £54,075 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay…