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Director, AI-Driven Customer Enablement; Hybrid
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2025-12-30
Listing for:
Zalando GmbH
Full Time
position Listed on 2025-12-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
IT/Tech
Job Description & How to Apply Below
A leading e-commerce company is seeking a Director of Customer Enablement to lead strategic initiatives in customer service and optimize operations with an AI-first approach. The role involves scaling customer-facing processes and enhancing customer experiences through effective leadership. Ideal candidates have over 7 years of experience in Customer Service and ITSM, as well as strong communication and stakeholder management skills.
This position offers a hybrid working model and various employee benefits.
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