Tenant Liaisons Officer

Are you experienced in customer care in a social / new housing environment?

We are currently looking to recruit a RLO / TLO to work on a site in Chelteham on a temporary basis.

• Collate resident information packs and administer customer records, KPIs, etc.
• Pre‑commencement meetings with residents to brief on works.
• Effect daily resident communications / visits where work is underway.
• Provide post‑completion liaison to ensure high levels of resident satisfaction are realised.
• Excellent communication skills with project team and residents to feedback, co‑ordinate, and communicate appointments and requirements.
• Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
• Willingness to support and promote the company and its activities at open days and community engagement events.

• Experience in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
• Confident, outgoing and persuasive in a professional manner.
• Good ability to develop relationships.

• Own car – mileage will be paid but not to and from work.

If you are interested in this role please do not hesitate to get in touch.