Account Manager

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Join our thriving Manor Cottages Team! 🏠

• Salary: Up to £25,000 per annum (pro rata)
• Days & Hours of Work: Part-time (25 hours, Monday to Saturday) + on-call rota cover
• Location: Our lovely Bourton-On-The-Water office.

We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

We’re looking for someone who brings:

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office✅ Ability to problem-solve under pressure

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values. From day one we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.

Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.

At Manor Cottages & Sykes, we believe in rewarding our people:

• 🎉 Annual bonus – up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off, just because!
• 💙 Two paid volunteering days each year
• 🏆 Proud to be a BCorp – committed to people & planet
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡 Generous discounts on stays for you, family & friends
• 💷 Employee savings scheme
• 🧠 24/7 mental health support + health cash plan
• 📈 Loads of training & development opportunities
• ⭐ Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

👉 Apply now and help us create amazing holidays with Manor Cottages!