Client Care Advisor

If you enjoy delivering exceptional service and working as part of a team, we have the perfect opportunity for you at our Cheltenham practice.

• Provide outstanding service to clients while ensuring the best care for their pets, acting as the vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and your colleagues to create a welcoming and supportive environment.
• Ensure every client leaves the practice satisfied, confident they’ve received exceptional care, and looking forward to their next visit.
• Greet clients warmly, offer guidance and support, and manage payments and future bookings with confidence.
• Coordinate the smooth running of daily practice routines using our online booking system, so computer literacy is essential.

• Part‑time: 27–30 hours per week
• Shifts between 9am–7pm with a 1-in-4 weekend rota
• Salary in line with National Minimum Wage

• Friendly, welcoming, and attentive personality, providing the best possible experience for clients and their pets.
• Up‑to‑date knowledge of practice services and the ability to guide clients effectively.
• Calm under pressure, handling a wide range of situations—including comforting a worried client to celebrating a pet’s first visit.
• Enthusiastic, driven, and passionate about pets and excellent client service.
• Ability to work well as part of a team, creating a positive and friendly atmosphere.
• Previous administration or customer service experience is essential.

In short, you love to be busy, enjoy helping people and their pets, and always strive to make a difference.

• 20% discount at The Vet Group, Pets at Home, and The Groom Room
• Access to exclusive discounts and cashback offers
• In‑house career development opportunities
• Pension and holiday allowance

Location:

GL51 9RR