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Customer Service Transformation Lead
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2026-07-26
Listing for:
Reymas Group
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
ENMASE Group is seeking a Customer Service Manager to transform the customer service department from a traditional call-based model into a scalable, technology-driven one-stop shop. The role focuses on defining the future service model, introducing new systems and processes, and supporting growth across the UK and expansion into European markets.
You will build a connected customer journey with automation and AI tools, lead a proactive team, and set measurable performance indicators to improve
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