Customer Service Assistant​/Apprentice

The role

Are you looking to start or develop a career in customer service? Whether you already have some administration or customer service experience, or you're looking for your first opportunity through an apprenticeship, we'd love to hear from you.

We're seeking a Customer Service Assistant / Apprentice to join our friendly and supportive team. In this role, you'll be at the heart of our operations, helping to ensure our customers receive outstanding service while supporting the smooth day-to-day running of our Customer Services function.

As part of our front-line customer services team, you'll be one of the first points of contact for customers, helping with order status queries, password resets, back-order updates and order processing. You'll also act as a flexible support resource across our specialist areas, including Office Supplies, Technology, Print, Managed Print Services, PPE and Workwear; giving you the opportunity to develop a broad understanding of our business and customers.

No two days are the same. You'll build strong relationships with customers and colleagues, help resolve queries efficiently and professionally, and play an important role in supporting our Corporate Account Managers and Sales Teams to deliver an exceptional customer experience.

If you're organised, customer-focused, enjoy learning new things and take pride in helping others, we'd love to hear from you. In return, we'll provide the support, training and development opportunities you need to build a successful career with us.

We are open to appointing either a Customer Service Assistant or a Customer Service Apprentice. The role offered will depend on an individual's skills, experience and career stage. Full training will be provided, and successful apprentice candidates will be supported in completing a recognised qualification alongside their role.

• Act as a first point of contact for customer enquiries, helping to provide updates on orders, deliveries and general account queries.
• Support the customer service team with day to day administration, including checking order progress, tracking deliveries and providing proof of delivery documents when requested.
• Assist with raising orders and processing credits, working closely with colleagues in the Finance Team to resolve any queries.
• Work collaboratively with other Customer Service team members, providing support during busy periods and helping to cover colleagues when they are away.
• Keep customers updated with accurate and timely information, ensuring they receive a positive and professional service at all times.

• Strong communication skills both in writing and in person, with customers and colleagues
• You're friendly, approachable, and professional over the phone, with the ability tolisten carefully and respond appropriately to queries or concerns.
• You have an eye for detail, taking pride in getting things right the first time and noticing the small details.
• A positive, ‘Can Do’ attitude, solutions-focused and willing to go the extra mile to getthe job done.
• Self-Motivated and enthusiastic.
• Ability to multitasks in a busy environment while staying focused, organised, and composed.
• Good time management, ability to meet deadlines consistently, and know how to prioritise a busy workload effectively.
• Flexible open to change and able to adjust to shifting priorities as required.
• Proficient in Microsoft Office such as Outlook, Word, and Excel, and you’re comfortable navigating online tools and systems.

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be an…