Reception Team Member

A successful receptionist has strong communication skills and plays a key role in delivering an excellent front of house experience. Their primary responsibility is to ensure clients and customers feel welcomed and supported, whether over the phone, via email or in person. Other key duties and skills required for the role include:

Familiarity with computer packages such as Microsoft Office

Strong communication skills, particularly the ability to present information clearly

Resolving customer or client enquiries and communicating messages to relevant team members

Helping to build rapport with customers and clients by remembering them and their relationship to the business

Accepting and delivering business mail

Maintaining a professional and polite manner in all customer interactions

Monitoring building security and reporting any suspicious activity to security personnel or senior staff

Offering refreshments to waiting clients