6 Month contract-Cargo Reservations Agent

Our client close to Heathrow is looking for a Cargo Reservations Agent to provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities & grow market share for our Airlines. Handling correspondence received into the reservations e-mail inbox. Making bookings in our and our airline operating systems. Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve the Airlines targets by meeting all our deadlines, by operating efficiently and being responsible for completing the booking lists for their airline portfolio accurately and on time.

Working a 6 month contract, immediate start The role includes Booking Lists Producing the booking list for the airlines customer with priorities that take into consideration yield, budget and flown as booked targets on time. Post Flights Responsible for providing accurate post flights to all customers, both in the UK and abroad and chasing up offloads as well as reporting back within agreed timescales Rates Feeding back to Sales with any upselling opportunities Customer/Market intelligence Provide feedback when market is weak or strong so that pricing changes can me made PB Monitoring Provide monthly PB allocations Reservations Make bookings in both the airlines reservation systems and our own operating system.

Respond to all email queries Spot Rates Upsell in line with company procedures Previous experience in Cargo Reservations is required or similar role The hours are 9am to 5.30pm Monday to Friday Salary up to £28k-£30k