Customer Service Administrator

We have a great opportunity for a longstanding client of ours, located In Cheltenham who are looking for a Customer Service Administrator to join their team on a temporary to permanent basis. They are looking for someone who's available for an immediate, quick start basis. You will be confident speaking with customers and clients via phone and email, experience off processing customer orders and general administration.

You'll be part of the team providing excellent customer service to customers and clients. With a salary of £12.77 working 37.5 hours a week, this is a great opportunity.

• Weekly pay until a permanent contract.
• Quick start.
• Parking onsite.
• Permanent opportunity.

• Customer Support:
  
  Act as the first point of contact for customers through phone and email, offering clear and timely responses to questions or issues.
• Order Handling:
  
  Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Problem Solving:
  
  Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Team Assistance:
  
  Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

• Excellent Communication Skills– Confident and professional phone manner.
• Organised & Detail-Oriented– Able to manage multiple tasks efficiently.
• Customer-Focused– A positive attitude with a commitment to great service.
• IT Skills– Comfortable using Microsoft Office and order-processing software.
• Team Player– Works well with colleagues and contributes to a supportive work environment.

PS4