Customer Service Representative

Juice Cheltenham is delighted to be supporting a fantastic organisation in their search for Customer Service Representatives, on a temporary basis. This role is supporting the delivery of a high-quality customer experience.

You will be part of a collaborative team focused on delivering a professional, personalised service across all customer touchpoints. If you are organised, approachable and take pride in delivering excellent service, we would love to hear from you.

• Deliver a high-quality customer experience across phone, email, online chat and in-person interactions, meeting service standards and individual performance targets.
• Respond to customer queries and complaints professionally, escalating more complex issues when required.
• Support the team in achieving performance targets and wider business objectives.
• Maintain accurate customer records and ensure information is kept up to date across relevant systems.
• Support the implementation and ongoing improvement of customer service processes and initiatives.
• Assist with administrative tasks and the coordination of customer orders and enquiries.
• Contribute to team meetings, sharing ideas and suggestions to improve the customer journey.
• Maintain up-to-date knowledge of products, services and business processes through ongoing training.
• Monitor individual and team performance, identify recurring issues and contribute to initiatives that improve service quality and efficiency.

• Warm, professional communicator with strong interpersonal skills.
• Highly organised, with the ability to manage multiple tasks and competing priorities effectively.
• Customer-focused, with a commitment to delivering a positive and responsive service.
• Accurate and detail-oriented, with a strong focus on quality.
• Proactive and solutions-focused, with the ability to use initiative.
• Adaptable and willing to learn new processes, systems and ways of working.
• Flexible, reliable and comfortable working in a team environment.
• Experience in a customer service, client support or similar role.
• Familiarity with CRM systems, customer service platforms or other relevant business tools.
• Strong written and verbal communication skills.
• Good organisational and administrative skills.