Customer Service Administrator
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2026-10-19
Listing for:
Re-Recruitment-Group
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Customer Service Administrator
Cheltenham, Gloucestershire
£28,000–£31,000 DOE
Full-time, permanent | 40 hours per week | Office-based
Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.
This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.
What we're looking for:- 2–5 years' experience in customer service, sales support or commercial administration
- Excellent communication skills and a confident telephone manner
- Strong organisation and attention to detail
- Experience handling customer enquiries, orders or administrative tasks
- Good IT skills and an interest in AI tools and new technology
- A proactive, adaptable and solutions-focused approach
- Managing customer enquiries via phone, email and digital channels
- Processing orders, handling payments and tracking deliveries
- Liaising with warehouse teams, suppliers and couriers
- Resolving customer queries, complaints, returns and product damages
- Keeping customers updated and maintaining accurate records
- Using AI tools and modern software to improve efficiency and customer service
- £28,000–£31,000 salary, depending on experience
- 25 days' annual leave plus bank holidays
- Quarterly bonus scheme and paid sick leave
- Training, development and career progression opportunities
- Employee Assistance Programme and free financial guidance
- Team breakfasts, lunches, social events and employee recognition scheme
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