Customer Service Executive

Our client, a well-established and growing business within the commercial interiors and construction sector, has a fantastic opportunity for a Customer Service Executive to join their Cheltenham-based team on a full-time, permanent basis following continued growth.

This is a company that genuinely invests in its people, offers excellent opportunities for progression and proudly creates a supportive and enjoyable working environment. With a strong reputation in their industry and exciting plans for further growth, this is a great opportunity for someone looking to build a long-term career with a business that values its employees.

• Proven experience within a customer service, sales or customer-facing role
• A confident and professional telephone manner with excellent communication skills
• Strong organisational skills with excellent attention to detail
• Experience handling customer queries, complaints, returns or order-related issues
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes

• Managing customer enquiries via telephone and email, providing a friendly and professional service
• Processing customer orders accurately and managing them through to delivery
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required

Our client is offering the successful Customer Service Executive a salary in the region of £28,000–£31,000 DOE, plus benefits including 25 days' annual leave + bank holidays, quarterly bonus scheme, professional development opportunities, recognition programme, enhanced family-friendly policies, paid sick leave, Employee Assistance Programme, salary sacrifice schemes, one paid volunteering day per year and plenty more.