Regulated Complaints & Customer Experience Specialist

Marley Risk Consultants Ltd is seeking a Customer Relations Officer in Cheltenham to manage complaints end-to-end, ensuring fair, empathetic resolutions. The role supports regulatory reporting, RCA, and learning loops across the MGA, Claims and loss adjusting services.

The ideal candidate has experience in regulated complaint handling, with knowledge of FCA standards and Consumer Duty, and strong communication skills. Office-based, Mon-Fri.

The Regulated Complaints & Customer Experience Specialist position in the Management & Operations, Sales field is open for applications.

For the Regulated Complaints & Customer Experience Specialist position at Marley Risk Consultants, we are reviewing applications now.

Step into the Regulated Complaints & Customer Experience Specialist role at Marley Risk Consultants in Cheltenham, England, United Kingdom and grow with us.

Please review the full job details above before applying.