NCSC Social Media Lead

About Us

GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting‑edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber‑attacks and espionage.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online.

You’ll be responsible for the day‑to‑day management of our social media channels, creating engaging and visually appealing, original multimedia content across copy, graphics and video.

You’ll collaborate with teams across the organisation, government and international counterparts to ensure effective social media output that has real impact. And you’ll keep up to date with industry best practice, providing consultancy and advice to the organisation on our social media use and content.

Using reporting tools, you’ll analyse and evaluate how our channels are performing, identify areas of improvement, and provide regular reporting on social media KPIs and achievements.

• You’ll be someone who values working as part of a collaborative, high‑performing team that prides itself on delivering exceptional results. Our culture is really important to us, and you’ll value a happy and supportive working environment which frequently engages with senior leadership.
• You’ll have prior experience working in social media or content creation with effective decision‑making and collaboration skills, working with different stakeholders to make recommendations driven by insight and to deliver successful outcomes. Having worked in journalism, public relations or government communications would be advantageous.
• You’ll be organised, and able to manage a variety of different projects to tight deadlines. Your writing will be compelling: you’ll be able to translate complicated, technical detail into engaging copy. You’ll have superb attention to detail and be cool and calm under pressure. You’ll have a strong interest in the news agenda of the day and the ability to spot stories, emerging issues and trends of interest to the organisation.

• Seeing the Big Picture (Civil Service Behaviour Equivalent: Seeing the Big Picture)
• Communicating and Influencing (Civil Service Behaviour Equivalent: Communicating and Influencing)
• Working Collaboratively (Civil Service Behaviour Equivalent: Working Together)
• Making Effective Decisions (Civil Service Behaviour Equivalent: Making Effective Decisions)

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment which is designed to encourage open minds and attitudes.

You’ll receive a starting salary of £45,841 (which includes a concessionary payment of £2,758). For roles based in London, you’ll receive an additional £6,250 London Allowance.

• 25 Days Annual Leave automatically rising to 30 days after 5 years’ service, and an additional 10.5 days’ public and privilege holidays
• Opportunities to be recognised through our employee performance scheme
• Interest‑free season ticket loan
• Cycle to work scheme
  
  Facilities such as a gym, restaurant and on‑site coffee bars (at some locations)
• Paid parental and adoption leave
• Excellent pension scheme – Civil Service pension

At GCHQ diversity and inclusion are critical to our mission. We welcome and encourage applications from everyone, including groups that are under‑represented such as women, ethnic minorities, people with disabilities and those from low socio‑economic backgrounds.

GCHQ is proud to have achieved Leader status within the DWP’s Disability Confident scheme. To secure an interview for this role, the minimum criteria, which will be assessed at the CV sift stage:

• Demonstrate experience in having delivered effective social media content to support wider organisational/brand objectives
• Demonstrate working collaboratively with a range of stakeholders and being confident communicating insights and recommendations
• Demonstrate having delivered projects in a timely manner when there were competing priorities and/or under pressure
• Reach the minimum pass mark for the Online Situational Judgement Test (SJT)