Customer Support Engineer – Test Systems

Averna powered by Spherea is a global engineering and technology business specialising in test, quality and validation solutions for complex and safety-critical products and systems.

With a heritage spanning more than 70 years, we support leading aerospace, defence and technology organisations throughout the complete product lifecycle – from engineering and development test through production and manufacturing test to in‑service support, MRO and obsolescence management.

Our capabilities range from individual automated test systems and specialist test equipment through to complex integrated test facilities, supported by engineering services, software and instrumentation expertise.

The combination of Averna and Spherea brings together approximately 1,800 people worldwide with engineering, manufacturing and support capabilities across Europe, North America and Asia. In the UK we have a particularly strong heritage in aerospace and defence test and support and work closely with major OEMs, defence primes and equipment manufacturers.

We are looking for a practical, technically capable and highly customer-focused Customer Support Technician to become our primary day‑to‑day representative at a major customer site near Cheltenham.

This is much more than a traditional maintenance or technician role. You will be embedded within the customer’s operation and will develop a detailed understanding of their test systems, equipment and day‑to‑day challenges. You will provide first‑line technical support, undertake hands‑on electrical and mechanical work and act as the link between the customer and Averna’s wider engineering organisation.

You will not be expected to know the answer to every problem yourself. An important part of the role is having the technical judgement to investigate issues effectively, recognise when additional expertise is required and engage the appropriate specialists from across Averna.

Just as importantly, you will build relationships across the customer’s organisation. Working closely with our Account Manager and engineering teams, you will help us identify where equipment, processes or support could be improved and turn those observations into potential engineering solutions and new opportunities.

For the right person, this is an opportunity to become a trusted technical partner to the customer rather than simply somebody who repairs equipment when it fails.

• Act as Averna’s primary day‑to‑day representative at the customer site and build strong working relationships with engineering, production, maintenance and other customer teams.
• Provide first‑line support for test systems and associated equipment including both Averna‑supplied systems and equipment originally supplied by others.
• Investigate faults and operational issues and establish the appropriate course of action.
• Diagnose faults to module level and, where appropriate, component level using standard electronic test equipment.
• Work closely with Averna engineering specialists to upgrade more complex problems and bring the appropriate expertise to bear.
• Develop a strong working knowledge of the customer’s equipment, systems and operating environment.
• Help identify recurring issues, weaknesses and opportunities to improve equipment reliability, maintainability, usability and performance.
• Provide a responsive and pragmatic service while recognising the limits of your own knowledge and seeking specialist support where appropriate.

• Undertake electrical wiring, modification, repair and rework activities in accordance with customer requirements and approved engineering information.
• Carry out wiring, looming,…