Receptionist, Band 2- Womens & Childrens

Receptionist, Band 2 – Women’s & Children’s

Closing date: 29 January 2026

To work Monday and Tuesday at CGH 15 hours per week, providing receptionist duties. Working hours are 08:30‑16:30 Monday and Tuesday.

As a key member of the team, responsible for providing reception support to ensure the effective operation of the antenatal clinic, visitors and staff. The role contributes to a safe environment that focuses on providing a high quality public service and maintains a high level of patient care within Women & Children’s Services.

• Welcome and receive patients, visitors and other members of staff to the area in a polite and professional manner and undertake general reception duties.
• Responsible for all aspects of administration and using own initiative to assess and deal with any non‑clinical problems to ensure a sufficient support service in the clinical area.
• Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.
• Maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.
• Ensure that all results and other information are accurately filed in the patient’s notes, and that patient notes are up to date, and maintained to the approved Trust standard.
• Undertake all notes preparation for Consultant and Midwifery‑Led Clinics.
• Where necessary, make follow‑up appointments using the appropriate systems.
• Ensure accurate and specific tracing of all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need and ensuring data protection and confidentiality are maintained at all times.
• Communicate discharge information to GP Surgeries, Community Midwives and other Maternity Units and any other members of the multidisciplinary team.

• Prepare and distribute patient documentation (e.g., scan reports, referral forms) ahead of scheduled clinics.
• Ensure midwives and clinicians have access to patient lists and required resources at the start of each clinic session.
• Liaise with sonographers, consultants, and community midwifery teams to plan around clinic changes, over bookings, or absences.
• Monitor and order clinic supplies such as patient leaflets, scan report paper, and admin materials.
• Organise the distribution of antenatal information packs and ensure materials are up to date.
• Contribute to security by monitoring visitors to the ward and reporting untoward incidents to the Ward Manager/Administration Manager as appropriate.
• Use the Trust Procurement Systems to order items as required and also ensure stationary levels are maintained for the ward area, identifying any patient information leaflets/documents that are required to be ordered and to receive delivery of goods.
• Report any faults to the Medical Engineering/Estates Helpdesk as appropriate and organise for the PAT testing/security marking of any new pieces of equipment.
• Awareness of the sensitive nature of the information and communicate these issues appropriately ensuring confidentiality is maintained at all times.

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• IT Skills Certification

• Reception and Clerical experience
• Customer Service experience
• Previous relevant NHS experience in a hospital setting, preferably in a similar role
• Knowledge of NHS based computer systems such as TRAK, P2P.

• Excellent communication skills (written and verbal)
• Excellent customer service and social skills with the ability to engage positively with service users
• Ability to use own judgement or initiative and work without direct supervision.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Gloucestershire Hospitals NHS Foundation Trust

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