SACT & Specialist Pathway Coordinator, Band 3

Gloucestershire Hospitals NHS Foundation Trust

The closing date is 10 March 2026

We are currently recruiting Full Time Booking Officer (37.5hrs) to join our extremely busy Haematology and Oncology Booking service based at Cheltenham General Hospital with requirement to work cross site as necessary. You will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients.

This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust. Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.

• Be a hardworking, pro‑active, motivated, resilient and patient‑focused individual who enjoys working in a challenging and busy environment.
• Be extremely well organised with excellent communication and time‑management skills.
• Use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
• Work well under pressure, follow booking rules and guidelines closely and prioritise your own workload under constantly changing demands.
• Have previous experience of Trakcare and be confident in using other IT software systems.

Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites. You will be required to work cross site as necessary.

• Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service.
• Annual personal development reviews to support your career aspirations.
• Occupational health services and support.
• Automatic membership of the NHS Pension Scheme.

• Ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians, meeting waiting time targets and clinical targets, and using all treatment chair capacity efficiently at all sites.
• Monitor progress of referrals, identify problems and take appropriate actions to ensure efficient management of referrals.
• Action clinic re‑scheduling to maintain clinical priorities and liaise directly with consultants and nursing team where capacity problems exist.
• Manage block booking appointments to ensure clinical priorities are maintained.
• Make judgements and decisions on flexing template capacity to balance clinical priorities and waiting time targets.
• Ensure that patients receive a supportive and responsive service tailored to their specific needs, particularly where barriers to understanding exist.
• Advise the management and nursing team on over‑ or under‑capacity issues and suggest ways of addressing these.
• Work on both hospital sites as and when required to support the service line.
• Ensure accurate and timely data collection.

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• Ability to use and interrogate computers, multiple screens, and IT systems.
• NVQ in Administration level 3 or equivalent.

• Previous administration or booking office experience (or demonstrable equivalent).

• Flexible team worker, motivated by patient care.
• Proven organisational skills and ability to prioritise workload and work to deadlines.
• Confidence to make and receive phone calls on a daily basis.
• Ability to concentrate, multitask and interrogate multiple systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Gloucestershire Hospitals NHS Foundation Trust

Salary: £24,937 to £26,598 a year (pa pro rata if part‑time)

Contract: Permanent

Working pattern: Full‑time

Reference number: 318‑26‑T0136