Hotel Receptionist

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C‑Side Spa.

Receptionist at Cowley Manor

Cowley, Cheltenham

Front Office Manager

• Greet and assist all guests as soon as they come in.
• Manage all operations involving the customer's visit to the reception – check‑in, check‑out, currency exchange, invoicing, accommodation, information, bookings and concierge services.
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure the good communication and coordination between the hotel’s departments (Housekeeping and F&B).
• Coordinate security at the front desk to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
• Participate in the management of the hotel’s switchboard, inform customers and redirect calls.
• Participate in the management of the hotel’s general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing and submitting operational reports on time.
• Ensure that the work spaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Well spoken with excellent communication skills.
• Knowledge of other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner‑company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.