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Service Management Analyst - Incident Problem

Job in Cheltenham, Gloucestershire, GL50, England, UK
Listing for: KnowBe4
Full Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Position: Service Management Analyst - Incident, Change & Problem
A leading security awareness training provider in Cheltenham is seeking a Service Management Analyst to join their Service Management team. The successful candidate will be responsible for managing major incidents, ensuring quality in service delivery, and collaborating with various teams for effective problem resolution. This position requires ITIL certifications and proven experience in service management frameworks. Enjoy a dynamic workplace with excellent benefits, including company-wide bonuses and professional development opportunities.
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