Engineer Commercial Operations

Ripjarspecialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used toidentifycriminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale to help combat rogue entities and state actors.

We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time.

Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace.

This is abrand newrole. Reporting into our incoming Director of Marketing,you'llbe a key driver of commercial performance at Ripjar,owning the execution of marketing activity across the full funnel and working closely with our Chief of Staff, CRO and CEO.You'llbe the engine behind our commercial operations, turning strategy into action and helping the business grow.

What makes this role different from a traditional commercial ops hire is the profilewe'relooking for. We want someone who thinks like an engineer,someone who is energised by tools, automation, and finding smarter ways to get things done. Someone who is as comfortable setting up a CRM workflow or debugging a webhook as they are briefing a campaign or reviewing copy.

• Own the day-to-day execution of marketing campaigns across email, paid, content, and events working closely with our agencies
• Build, manage, and continuously optimise oursalesandmarketing tech stack, including CRM, automation, analytics, LLMs and AI-driven tools
• Act as the internal interface between the business and our agency partners,gathering briefs, extracting knowledge from subject matter experts, and translating it into campaign-ready material and paid campaigns
• Proactivelyidentifyopportunities to automate sales and marketing tasks and implement solutions using AI and no-code/low-code tooling
• Build Ripjar’sknowledge graph and develop new marketing and operational skills
• Track, report, and act on performance data, owning keysales and marketing metrics and making decisions confidently based on what the data shows
• Work closely with the agency to help shape
  
  Ripjar'sbrand voice and content output across website, social, and sales collateral
• Stay ahead of the curve on AI-powered marketing tools and bring new capabilities into the team's workflow

• Experience in marketing, growth, or marketing operations roleora technical role with significant marketing exposure
• A genuine interest in or background in software engineering, systems thinking, or technical problem-solving
• Confident working with marketing tools across CRM, automation, analytics, and paid,youdon'tneed to know every tool on day one, but you pick them up fast
• Demonstrable experience working with AI toolsandintegrating
  
  AI into workflows
• Demonstrable familiarity orexpertisewith HTML/CSS, SQL, APIs
• Strong stakeholder management skills-ableto chase busy people diplomatically, extract what you need, and move campaigns forward without getting stuck
• Confident decision-maker: you default to action, communicate clearly whenyou're uncertain, anddon'twait for perfect information
• Strong written communication,youcan write crisp briefs, clear copy, and sharp emails
• Experience of managing and executing Marketo campaigns

• Experience in B2B SaaS, fintech,regtech, or a similarly technical industry
• Experience managing relationships with external agencies
• Exposure to account-based marketing (ABM) strategies
• Experience with coding or scripting (Python, JavaScript),even at a hobbyist level
• Experience in a startup or scale-up environment whereyou'vehad to be resourceful and self-directed

Wedon'tprescribe a fixed stack,part of this role is helping us build and evolve it. That said, you should be comfortable across tools like:

• CRM & Automation:
  Salesforce, or similar
• Email & Campaigns:
  Marketo
• Analytics:
  Google Analytics, Looker, or similar dashboarding tools
• AI Tools:
  ChatGPT, Claude,Perplexity or others,we want someone actively experimenting
• No-code / Workflow integrations:
  Zapier, Make, Notion,Airtable
• Ads:
  Google Ads, Linked In Campaign Manager

• Competitive base salary DOE
• Remote working with occasional travel.
• 25 days annual leave+ your birthday off,rising to 30 days after 5 years of service
• 35 hour working week
• Flexibleworkinghours
• Life assurance
• Private Family Healthcare
• Employee Assistance Programme
• Company contributions to your pension
• Enhanced maternity/paternity pay
• The latest tech including a top of the range Mac Book Pro
• Offices equipped with well-stocked pantries with food,snacksand drinks when in the office