IT Service Manager

Job Overview

Location:

Cheltenham (onsite). Travel:
Yes (10% of the time). Salary: £50,000-£70,000.

Requisition : R. UK citizenship is required. Highest level of UK Government security clearance is required. No relocation assistance available.

• Lead service management activities across the full lifecycle, from design and transition through operation and continual improvement.
• Build strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identify and resolve service issues, risks, and obstacles, taking ownership of problems and driving solutions.
• Support change, incident, problem and release management processes to ensure services remain stable, resilient and effective.
• Work across teams to embed best practice, streamline ways of working and champion continual service improvement.

• Experience in service management roles with a strong understanding of ITIL principles and the service lifecycle.
• Ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• Proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

• Knowledge of Dev Sec Ops , Agile delivery methods, or experience working within secure or mission‑led environments.

Only UK citizens are eligible to apply. Applicants must currently hold the highest level of UK Government security clearance.

• Flexible working options, including the ability to request a compressed fortnight.
• Private healthcare cash health plan.
• Holiday buy and sell options.
• Career development and mentorship programmes.
• Performance‑related bonuses.

In this role you will help deliver solutions that make the world more secure and connected, giving your work purpose and lasting impact. Northrop Grumman is committed to creating an inclusive environment where everyone can be themselves and offers opportunities for development, internal mobility, and training.