Systems and Support Assistant

About this opportunity

We are looking to recruit a Systems and Support Assistant to join our Technology Team. This role will suit applicants who have some experience of working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a user base of over 520 people along with face‑to‑face support throughout our offices.

Supported by other members of our Technology Helpdesk team, this role will give you the opportunity to develop a wide range of skills while working for a leading employer in the South West.

• Logging helpdesk calls and providing assistance to resolve issues
• Email administration such as releasing quarantined emails
• Day‑to‑day administration of our Cloud‑based software
• User account administration
• Day‑to‑day administration of our Cloud‑based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets logged that would benefit from additional training
• Visiting other offices to engage with users and check office IT equipment

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self‑motivated approach to work

This role will be primarily office based.

We also offer a multifaceted benefits package, which includes:

• 25 days holiday, plus bank holidays
• Extra time off at Christmas – in addition to your annual leave entitlement, we close between Christmas and New Year
• Hybrid and flexible working
• A contributory pension scheme
• Life assurance
• Critical illness cover
• Simply Health cashback plan including access to 24/7 online GP service and counselling services
• Perkbox discounts and rewards platform with over 4,000 perks and discounts
• Social events with active social committees that plan internal and external events
• Numerous opportunities for development

We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated.

Please contact Grace Harris, Recruitment Advisor if you would like to discuss this opportunity further.