Senior Support Engineer

Senior Support Engineer

Location:

Cheltenham (Hybrid – 3 days onsite, 2 days remote)

Salary: £38,000 - £42,000

Benefits:
Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team

Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.

With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.

This role will focus on providing both 2nd and 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.

What you'll be doing:

Providing 2nd and 3rd Line support across a varied customer base

Troubleshooting complex infrastructure, networking and Microsoft 365 issues

Supporting cloud environments and migrations

Managing and resolving escalated service desk tickets

Supporting cybersecurity technologies and security best practices

Assisting with project delivery and infrastructure upgrades

Working with backup, disaster recovery and business continuity solutions

Supporting endpoint, server and network environments

Collaborating with internal technical teams to deliver exceptional customer outcomes

Technologies you'll work with

The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:

Microsoft 365

Azure Cloud Services

Windows Server

Active Directory

Endpoint Security & Antivirus Solutions

Network Infrastructure

Backup & Disaster Recovery

Microsoft Defender

Cyber Security & Vulnerability Management

Cloud Technologies and Managed Services

What we're looking for:

Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role

Strong Microsoft 365 administration experience

Experience supporting Azure environments

Knowledge of Windows Server and Active Directory

Strong networking fundamentals

Experience with backup and disaster recovery solutions

Excellent troubleshooting and customer-facing skills

Ability to manage and prioritise multiple technical issues

Why join?

Hybrid working model with only 3 days per week onsite

Join an established and growing IT services organisation

Work across cloud, infrastructure and cybersecurity projects

Exposure to modern Microsoft technologies and security solutions

Opportunity to develop technically within a highly experienced team

Collaborative culture focused on service excellence and technical expertise


If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you