Application Support Engineer

Cloud Operations Support Engineer

Location:

Cheltenham (full‑time onsite, shift pattern)

Salary:
Up to £50,000 base + package + shift allowance (30% shift premium)

NOTE:

Candidates for this opportunity must be eligible for UK Security Clearance.

This is an opportunity to join a secure cloud infrastructure team supporting critical national workloads in a highly controlled, cutting‑edge environment. You'll be part of a 24/7 operations function, gaining exposure to advanced, air‑gapped cloud platforms and building hands‑on expertise in modern infrastructure, Kubernetes, and automation tooling.

• Acting as first‑line support for secure cloud users, troubleshooting and resolving technical issues in live production environments
• Managing and progressing support tickets, ensuring clear diagnosis, resolution, or escalation
• Supporting high‑priority incidents using established runbooks and operational procedures
• Developing deep technical knowledge of secure, air‑gapped cloud platforms
• Contributing to continuous improvement initiatives to reduce operational toil and enhance system reliability
• Collaborating with engineering teams to identify bugs, failures, and optimisation opportunities

• 1+ year of commercial experience in a cloud, infrastructure, or support role
• Strong foundation in Linux systems administration
• Exposure to production support / live service environments
• Hands‑on experience or familiarity with Terraform (Infrastructure as Code)
• Knowledge of Kubernetes
• Networking concepts and troubleshooting using Linux tools
• A proactive mindset with strong problem‑solving capability
• Willingness to learn and develop within highly secure, non‑standard cloud environments
• Onsite working in Cheltenham
• Participation in a 24/7/365 shift rota (with additional shift premium)
• Opportunity to work within a high‑security, mission‑critical infrastructure environment

This role is ideal for someone early in their cloud career who wants exposure to complex, high‑stakes environments and a fast track into advanced infrastructure operations. If you're a technically curious problem‑solver ready to build real depth in cloud operations, apply today.