Service Desk Engineer

Service Desk Engineer (Contract)

Location:

Gloucester (Office-Based)

Contract:

3–9 Months
Rate: £160–£180 per day (Inside IR35)

Hours:

Full-Time, Monday to Friday

About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern
workplace technologies and IT service improvements.

They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.

The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.

Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.

What You'll Do:  
Provide 1st line IT support via phone, email and remote support tools
Log, prioritise and resolve incidents and service requests
Support Windows 10/11, Microsoft 365 and Active Directory environments
Troubleshoot hardware, software and network connectivity issues
Manage user accounts, password resets and access requests
Escalate more complex issues to 2nd and 3rd line support teams
Maintain accurate ticket updates and technical documentation
Deliver excellent customer service while meeting agreed service levels

What We're Looking For:

Previous experience in a Service Desk or IT Support role
Good knowledge of Windows 10/11 and Microsoft 365
Experience administering Active Directory user accounts
Understanding of networking fundamentals including DNS, DHCP and TCP/IP
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work effectively in a fast-paced support environment  Why Join?  
£160–£180 per day (Inside IR35)
Initial 3–9 month contract with immediate start
Opportunity to support a large and respected public sector organisation
Varied workload within a modern Microsoft environment
Collaborative and supportive IT team
Contribute to projects that help deliver essential public services  Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation