1st Line Engineer

1st Line IT Support Engineer
Location: Cheltenham
Salary: £28,000 £ 32,000
Benefits: Training & development, career progression, wellbeing support, modern technology environment

Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham.
This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.

What You'll Do:

• Provide 1st line technical support via phone, email and remote support tools
• Log, prioritise and manage support tickets through to resolution
• Troubleshoot hardware, software and connectivity issues
• Support Microsoft 365, Windows and cloud-based environments
• Assist with user account administration and access management
• Support device builds, deployments and onboarding activities
• Maintain accurate documentation and ticket records
• Escalate more complex technical issues where required

You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience.

What We're Looking For:

• Previous experience within an IT Support, Service Desk or Helpdesk role
• Knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory and user account administration
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• A genuine passion for technology and learning

Desirable Experience

• Experience working within a Managed Service Provider (MSP)
• Understanding of networking fundamentals including DNS, DHCP and TCP/IP
• Exposure to Microsoft Azure or cloud technologies
• Experience using service desk and remote support tools

Why Join?
Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.
Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.
Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.
Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.
Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.