Digital Solutions Engineer

As a Digital Solutions Engineer within our Digital Workspace team, you will be responsible for working with our Customers, Sales, Pre-sales and Support teams; to design and deliver high-quality technical installations and provide remote and/or on-site technical break/fix support. As projects require, you may also work within multi-disciplinary teams to scope and deliver specific hardware, software, or services technologies as part of a much larger overall opportunity.

In addition, the role of Digital Solutions Engineer will involve close collaboration with suppliers and contractors, ensuring proposed systems are fit for purpose and can be both implemented and supported.

You will be responsible for reviewing customer requirements, project specifications, and tender documents, then scoping appropriate technology and services deliverables, ensuring all components are accurately defined ahead of deployment.

This position is focused on 3 primary offerings within our Digital Workspace portfolio:

• Telecoms and the provision of integrated and unified business telephony systems, including business mobile solutions, plus business broadband and SIP Trunking infrastructure and services.
• Managed Print Services (MPS) and the provision of Office and Print Room devices alongside secure Print Management solutions (Office) and Print Submission / Print Process solutions (Print Room).
• Document Capture and Workflow and the provision of technology (hardware and software) for the digital capture of documents and data, extraction of information, automation of workflow steps, and ultimate distribution and storage of important digital assets.

This is a predominantly field-based, hands-on role combining pre-sales activity (including scoping / specification), installation delivery, system configuration, and customer-facing support.

• Significant experience of digital telephony systems, including hardware, software, and cloud-based solutions plus core SIP Trunk and Broadband connectivity used to deliver modern, business grade telephony services and functionality.
• Significant experience of mobile telephone technology and services for business use, along with their integration with core business telephony systems.
• Demonstrable experience of working with Managed Print Services technologies, including Printers and Multi-Functional Devices (MFD), along with common secure Print Management solutions like uniFLOW or Paper Cut etc.
• Experience of working with scanning technologies (MFD or distinct) and related information extraction and workflow automation applications.
• Proven experience within an IT technology-focused environment, including both server and cloud-based Microsoft applications and infrastructure.
• Strong understanding and hands‑on experience of networking technologies, including Routers, Firewalls, Wireless, and Broadband technologies.
• Ability to interpret technical specifications, schematics, and project documentation.
• Strong organisational abilities with an excellent eye for detail, ensuring precision in documentation, configuration, and project deliverables.
• Proficiency in Microsoft Office Suite for documentation, reporting, and communication.
• Excellent communication skills, both written and verbal, enabling effective collaboration with internal teams, customers, and suppliers.
• Ability to manage multiple tasks, prioritise workload, and adapt within a fast‑paced, project-driven environment.
• Self‑motivated and proactive individual with a ‘Can-Do’ attitude who can work both independently and as part of a wider team.
• Strong problem‑solving skills with the ability to diagnose and resolve technical issues both remotely and on‑site.
• You will hold a Full UK Driving Licence.
• Ability to travel throughout the United Kingdom, including overnight stays.

We’re Commercial – a purpose‑driven, people‑first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

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