1st Line Engineer
Job in
Cheltenham, Gloucestershire, GL50, England, UK
Listed on 2026-09-17
Listing for:
IMT Resourcing Solutions
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Salary: £28,000 - 30,000 per year
Requirements:- Previous experience within an IT Support, Service Desk or Helpdesk role
- Knowledge of Microsoft Windows and Microsoft 365
- Understanding of Active Directory and user account administration
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- A genuine passion for technology and learning
- Experience working within a Managed Service Provider (MSP)
- Understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Exposure to Microsoft Azure or cloud technologies
- Experience using service desk and remote support tools
- Provide 1st line technical support via phone, email and remote support tools
- Log, prioritise and manage support tickets through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365, Windows and cloud-based environments
- Assist with user account administration and access management
- Support device builds, deployments and onboarding activities
- Maintain accurate documentation and ticket records
- Escalate more complex technical issues where required
- Work closely with customers and senior technical teams to maintain service levels and deliver a professional, responsive support experience
- Active Directory
- Azure
- Cloud
- Hardware
- Support
- Microsoft 365
- TCP/IP
- Windows
- Office 365
We are an established and highly regarded Managed Service Provider based in Cheltenham, offering a salary of £28,000 to £32,000 and benefits including training and development, career progression, wellbeing support and a modern technology environment. This is an excellent opportunity to join our growing technical support team, gain exposure to a wide range of technologies and work alongside experienced engineers in a supportive, fast-paced MSP environment.
We are a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services, and we value collaboration, continuous improvement and customer service excellence.
last updated 36 week of 2026
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