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1st Line IT Support Engineer – Managed Services

Job in Cheltenham, Gloucestershire, GL50, England, UK
Listing for: Boxxe Group
Full Time position
Listed on 2026-10-13
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 28000 - 40000 GBP Yearly GBP 28000.00 40000.00 YEAR
Job Description & How to Apply Below

boxxe is seeking a Managed Services Support Analyst to provide 1st line support for its Managed Services customers. The role emphasizes technical problem-solving and strong customer service, with processes to route unresolved items to Incident Management.

You will handle multiple work streams, logging time and following SOPs to meet SLAs. The successful candidate will gain exposure to a range of technologies and build a solid IT foundation.

We invite applications for the 1st Line IT Support Engineer – Managed Services position located in Cheltenham, England, United Kingdom.

This posting is for the 1st Line IT Support Engineer – Managed Services role at Boxxe Group, based in Cheltenham, England, United Kingdom.

We are looking to fill the 1st Line IT Support Engineer – Managed Services position at Boxxe Group in Cheltenham, England, United Kingdom.

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