Technology Support Engineer , Risk, IT & Security

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that's driving innovation, enabling growth, and shaping the future of UK lending. At Finova, our purpose is to make finance work better for everyone by building simple, connected, and intelligent solutions that turn a fragmented market into one customers love. We build careers the same way we build products: with intention, real ownership, and a belief that the best is still ahead.

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market.

We are seeking a proactive, technically skilled Technology Support Engineer to deliver exceptional internal IT support and drive continuous improvement across our systems. Serving as an escalation point for complex incidents, you will take ownership of the end-to-end device lifecycle, Google Workspace administration, Audio Visual (AV) infrastructure, and our Jira Service Management platform. This is a highly visible, hands-on role where you will support a mixed OS estate, automate repetitive tasks, and partner closely with Security and the broader IT team to ensure our colleagues have the reliable, secure, and seamless technology they need to succeed.

• Technical Support Expertise: Proven experience acting as an escalation point for complex IT issues in a modern, fast-paced environment.

• Endpoint Management: Deep experience managing macOS and Windows 11 estates using MDM platforms like Jamf Pro and Microsoft Intune.

• SaaS & Identity Administration: Strong background administering Google Workspace and SSO/Identity platforms, including security controls, JML processes, and least-privilege access.

• ITSM & Atlassian: Hands-on experience configuring and managing Jira Service Management (JSM), Jira Software, and Confluence.

• AV & Meeting Room Support: Confident in managing and troubleshooting AV hardware and collaboration tools (Google Meet, Zoom, Teams) for both daily meetings and high-profile events.

• Security & Compliance Awareness: Understanding of endpoint security hygiene and experience contributing to compliance audits (e.g., SOC 2, ISO 27001, DORA).

• Customer-Centric: A high standard of customer service with the ability to communicate technical concepts clearly to non-technical colleagues, supporting both remote and office-based staff.

• Service Delivery & Ticket Ownership: Act as the escalation point for complex incidents and service requests raised through Jira Service Management, owning them through to resolution within agreed SLAs. Triage, prioritise, and route the support queue, ensuring tickets are accurately categorised and recurring issues become problem records. Lead major incident root cause analysis, produce post-incident write-ups, and improve knowledge base articles to shift resolutions left to self-service and AI.

• Apple macOS and Windows 11 Estate: Contribute to the end-to-end device lifecycle (procurement, zero-touch enrollment, deployment, secure wipe). Administer MDM platforms (Jamf Pro, Intune) for compliance, patching, and app deployment. Troubleshoot hardware and OS faults (File Vault/Bit Locker, Keychain, network issues) and maintain endpoint security posture in partnership with Security. Support a mixed estate including iOS/iPadOS and residual Linux endpoints.

• Google Workspace Administration: Administer the full Google Workspace tenant (users, groups, OUs, shared drives, licences). Own JML processes with full audit trails. Configure security controls (2SV/MFA, context-aware access, DLP rules) and manage mail routing/compliance. Troubleshoot collaboration tools and advise the business on best practices.

• Atlassian Suite & JSM: Configure and…