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Service Desk Analyst – 1st​/2nd Line IT Support; Hybrid

Job in Bishop's Cleeve, Cheltenham, Gloucestershire, GL50, England, UK
Listing for: Vistry Services
Full Time position
Listed on 2026-10-17
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 24000 - 34000 GBP Yearly GBP 24000.00 34000.00 YEAR
Job Description & How to Apply Below

Vistry Group is seeking a Service Desk Analyst to join the Cheltenham team. You will log incidents, provide 1st/2nd line support, and escalate when needed. Travel to regional sites may be required, as will creating self-service docs and keeping users informed.

The role emphasizes strong communication, customer service in IT, and adherence to IT security policies. A full UK driving license is beneficial for on-site duties.

The Service Desk Analyst – 1st/2nd Line IT Support (Hybrid) role at Vistry Services is now open for applications in Bishop's Cleeve, England, United Kingdom.

We are seeking a motivated Service Desk Analyst – 1st/2nd Line IT Support (Hybrid) to join Vistry Services in Bishop's Cleeve, England, United Kingdom.

Consider building your career as a Service Desk Analyst – 1st/2nd Line IT Support (Hybrid) at Vistry Services.

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