Legal Support Assistant - Private Client

Why Michelmores?

Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future.

We are a flexible, friendly and inclusive organisation with as clear a focus on fresh thinking as we have on growth and success. We value and nurture our people’s potential and inspiration and give them a creative, open and collaborative environment in which to develop a career and succeed.

As a firm we strive to be more understanding, more flexible and less prescriptive about how we enable our people to succeed in their roles. Central to our culture is our nurturing, friendly and flexible environment which genuinely allows our people to grow and flourish.

We’re always thinking about how we can improve what we do, moving forward, together. From day one we encourage people to believe that there’s no such thing as a bad idea and creativity and innovation is highly prized throughout the Firm.

Right now, we have an exciting opportunity for an experienced Legal Support Assistant (LSA) to join our ambitious Tax Trusts and Succession team in our Cheltenham office.

In this role you will provide proactive and professional support for lawyers within the Private Client group. This will include:

• Assisting lawyers with the billing process, drafting narratives and covering letters.
• Looking after credit control, ensuring bills are sent out on a timely manner and liaising with departmental Administrators to ensure all systems and processes are up to date.
• A central point of contact for clients and third parties over the phone and via email.
• Collate information for preparation of regular client updates or reports as and when required.
• Liaising with support departments to resolve problems on lawyers' behalf, taking ownership of the issue and following up where appropriate.
• Ensure regular legal team meetings are arranged, and then actively participate in these meetings.
• Organising client events / seminars in conjunction with Marketing, attending to meet and greet clients where appropriate.
• Building and maintaining effective relationships with lawyers and clients and develop knowledge of the group's clients and their business.

Our PSS team provide our lawyers with invaluable support in servicing our clients. The team is made up of Legal Support Assistants, Management Support Assistants and Department and Office Administrators, all of whom are aligned to a particular legal group where they can build and develop their specialist knowledge.

As well as assisting lawyers with administrative tasks, the PSS team get involved in complex diary management, drafting communications on behalf of lawyers, the financial management of legal matters and the management of lawyer tasks. The team also work alongside Marketing to arrange client events and collate information for bids and tenders.

The PSS team work closely together and build strong 1-2-1 relationships with the Partners and lawyers that they regularly support.

We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, to collaborate and connect with colleagues, and to achieve the right home/work balance.

As a Firm we are committed to supporting our people across all levels to achieve the balance they need. We are open to talk flexible working and to empower any candidate to put forward a flexible working pattern to meet their needs.

We are looking for somebody who will understand our values and thrive in our culture. The role will be based in our Cheltenham office and the ideal candidate will have:

• Recent experience in a Legal Support Assistant (LSA), PA or Secretary role within a Tax Trust and Succession team.
• Experience in diary management and the ability to multi-task.
• Experience working with financial processes.
• Experience of working to compliance and file maintenance procedures.
• Fast, accurate typing skill.
• Competent with Microsoft Office (Word, Excel, Outlook etc.) and data management systems.
• Recent…