Service Delivery Specialist

Service Delivery Specialist

Service Delivery Specialist is responsible for coordinating smooth and accurate third‑party (3P) onboarding and supporting day‑to‑day workflow activity within the Service Centre. You’ll work closely with internal teams, Procurement, and external customers to ensure onboarding is completed correctly and on time, while keeping customers informed throughout. You’ll also help manage bookings, enquiries, and SLAs, providing hands‑on support during busy periods to keep operations running efficiently in a fast‑paced, collaborative environment.

• Drive operational ownership by taking responsibility for progressing onboarding and workflow tasks through to completion.
• Keep work moving smoothly through effective coordination, planning, and managing dependencies across multiple teams.
• Enhance customer confidence by providing clear, timely, and proactive communication to customers and internal stakeholders.
• Support workflow performance by helping balance workload, maintain SLAs, and ensure service continuity during busy periods.
• Spot and escalte risks early to protect delivery timelines and prevent issues from escalating.
• Maintain high accuracy in onboarding documentation, quoting, and operational information.
• Influence without authority by building strong working relationships and driving progress collaboratively.
• Improve processes by identifying practical enhancements to ways of working and contributing to service improvement.

• Operational service delivery experience gained in a coordination, service management, or multi‑team environment, with confidence managing processes from start to finish.
• Strong coordination and workflow skills, including prioritising tasks, balancing demand, and keeping work moving across multiple internal teams.
• Clear, structured communication when engaging with external customers; providing updates, managing expectations, and maintaining trust throughout delivery activity.
• A proactive, problem‑solving mindset with the ability to spot risks or delays early and take appropriate action, including escalation when needed.

Due to the nature of the account, you will be required to hold or be willing to undergo SC security clearance.

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan
• Wellhub
• Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts – Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

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