Customer Service – Commercial and Export Co-Ordinator

Customer Service – Commercial and Export Co‑Ordinator

Location:

Cheltenham, Gloucestershire

We are looking for a highly organised and customer-focused Customer Service - Commercial and Export Co-Ordinator to join our UK Supply Customer Service team in Cheltenham.

This is a varied role that combines customer service, export administration and order management responsibilities. You will play a key part in ensuring customer orders are processed accurately and shipped globally in compliance with export regulations and company procedures. Working closely with internal departments, freight forwarders and international operating companies, you will help deliver an outstanding customer experience from order receipt through to shipment.

• Process customer orders and provide support throughout the order-to-shipment cycle.
• Prepare and process export and shipping documentation, including commercial invoices, despatch notes and customs paperwork.
• Ensure all export activities comply with current legislation, customs requirements and HMRC regulations.
• Liaise with freight forwarders, operating companies and internal stakeholders to coordinate shipments.
• Support the export of goods to international markets and manage specialist shipping requirements.
• Respond to customer and internal queries relating to orders, shipments and compliance matters.
• Monitor open orders, prioritise urgent requirements and proactively expedite deliveries where required.
• Maintain accurate shipment records and compliance documentation.
• Assist with Intrastat, VAT and export reporting activities.
• Identify opportunities to improve processes, efficiencies and customer service outcomes.
• Communicate supply, product and shipment updates effectively to relevant stakeholders.
• Obtain freight quotations and support cost-effective export solutions where appropriate.

We're looking for someone who can work effectively in a fast-paced environment and deliver consistently high standards of customer service.

You will ideally have:

• Experience in a customer service, export administration or logistics environment.
• Knowledge of export procedures, documentation and international shipping processes.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and adapt to changing business demands.
• A proactive, positive and collaborative approach.
• Strong organisational and problem-solving skills.
• Confidence working independently and as part of a team.
• Good working knowledge of Microsoft Office, including Excel.
• Understanding of Incoterms, trade terms and export compliance requirements would be advantageous.
• GCSEs (or equivalent) in English and Maths.

You will be a motivated and dependable individual with a  can do  attitude, excellent customer service skills and the ability to build effective relationships across the business. You'll enjoy working in a fast-moving environment, taking ownership of your workload and ensuring customers receive a professional and efficient service at all times.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solution sand are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.

Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Groupis a FTSE
100 and FTSE4

Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide…