Senior Operations Support Manager – South West

This is a hands‑on, field‑based role where you’ll work from clinics supporting Partners and Lead Vets with the day‑to‑day running of their practices whilst line‑managing your team of Ops Support Managers across the South‑West.

The South‑West Network has a wide geographical spread of Medivet practices, spanning Cornwall, Devon, Dorset, Somerset, Shropshire, Gloucestershire, Herefordshire and Wales. As such the Network will have a unique operational structure in‑order to provide exceptional support to practices. A Senior Operations Support Manager in the Devon and Cornwall area will oversee the operational support to the Network whilst bridging the gap between practices and the Network Director.

Providing a combination of senior operational support and Network Director/Partner leadership will foster an environment where our teams can thrive.

You’ll be the first point of contact for operational queries, helping teams stay focused on delivering outstanding client and patient care. If you enjoy solving problems, building strong relationships and keeping busy environments running like clockwork, this role offers the chance to make a real difference across multiple clinics.

This role includes working approximately 1 in 4 weekends, including Bank Holidays, as part of a rotating Ops Support Manager schedule to ensure the network is always covered.

• Visit each clinic in your area at least every two weeks, acting as the primary point of contact for Partners and Lead Vets.
• Support the cascade of key communications from the central team to your operational support managers and into clinics.
• Help clinics run effective team meetings and maintain strong internal communication.
• Support the smooth transfer of patients between hub & spoke clinics and referral centres.
• Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed.
• Escalate risks, issues and opportunities to the Network Partner or Network Director.

• Coordinate recruitment activity, including organising interviews and supporting hiring managers.
• Ensure new starters receive a high‑quality onboarding experience.
• Support BP launch days and wider onboarding activities.

• Coach, develop and inspire Ops Support Managers through regular 1:1s, performance reviews and tailored development plans.
• Support ER cases, using peer support and coaching to prevent recurrence

• Build and maintain clinic rotas working closely with the Network Administrator, ensuring clinics remain fully covered and locum support is arranged when needed.
• Review appointment availability and diary structure to ensure effective diary management.
• Check Workday dashboards daily for tasks and notifications including payroll activities such as timesheets or leave request and absence.

• Log and manage maintenance requests, ensuring timely resolution.
• Support clinics during incidents or crisis situations, escalating where appropriate.
• Oversee accommodation administration for clinic‑related housing
• Ensure all Health & Safety actions are completed on time
• Support clinics in maintaining compliance with Medivet standards and regulatory requirements.

• Approve invoices promptly and check them against purchase orders, supporting clinics with any issues.
• Review stock management processes and elevate issues where needed.
• Support stock takes approvals and manage aged IBDC request
• Oversee exceptional debt management for the Network

You’ll be a highly organised, proactive and people‑focused operations professional who thrives in a fast‑paced, field‑based environment. You enjoy being the go‑to person for clinics, solving problems quickly, building strong relationships and helping teams deliver brilliant care every day.

• Solid understanding of operational delivery in a veterinary, healthcare or multi‑site service setting.
• Experience supporting service delivery teams across multiple locations.
• Excellent organisational and planning skills to support multiple clinics effectively.
• Strong communication and…