CRM​/FSM Project Manager

CRM/FSM Project Manager Role Overview

The IS Project Manager will lead complex projects for Steam IS across EMEA and global IS as required, coordinating multiple work streams and driving timelines to deliver on schedule, within budget, and to the highest quality standards. This role requires proven experience delivering Microsoft Dynamics 365 Customer Engagement (CRM) and Field Service Management (FSM) solutions, supported by strong business process knowledge. Based in Cheltenham, the position requires two days onsite per week, with flexibility supported.

• Developing and maintaining project plans, budgets, and core artefacts
• Monitoring progress and proactively addressing risks, issues, and dependencies, including creation of mitigation and contingency plans
• Leading multiple work streams and cross‑functional teams to ensure efficient delivery
• Defining roles and responsibilities, fostering collaboration and accountability
• Managing vendor relationships and performance to meet project requirements

• Proven experience as a Project Manager, successfully delivering projects involving Customer Engagement (CRM) and Field Service Management (FSM), overseeing multiple sub‑projects simultaneously
• Professional qualification in project management or a related discipline (e.g., PRINCE2, PMP, Agile)
• Proven ability to engage and influence senior stakeholders, driving alignment and decision‑making across complex initiatives
• Hands‑on experience with both Agile and Waterfall delivery methodologies, selecting and applying the right approach for each project
• Deep understanding of the application development lifecycle, from requirements through deployment and support
• Track record of delivering business change and IS/IT solutions, ensuring successful adoption and measurable outcomes
• Broad knowledge of current technology enablers and trends, leveraging them to deliver innovative and efficient solutions

• Demonstrate Spirax Core Values at all times
• Adapt quickly to shifting priorities and timelines
• Exhibit strong leadership, communication, and stakeholder management skills
• Apply best practices in software/service release and deployment
• Be self‑motivated, detail‑oriented, and effective in multi‑cultural environments

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE
100 and FTSE4

Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking,…