Workshop Controller

ROLE:
Workshop Controller

LOCATION:

Cheltenham

SALARY: 36k basic - 42k OTE + £250 vouchers per quarter + benefits

HOURS:

Monday to Friday 8.00 am – 6.00 pm

This role is perfect for a Workshop Controller / Workshop Manager who is looking to step up, and who is driven to robustly managing the flow of work through the workshop, to ensure quality and compliance of all works carried out.

A focus on maximising utilisation and ensuring technicians are working efficiently, safely and to all guidelines.

You will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.

• Ensure the workshop processes are followed for every job.
• Receive job cards from service reception, pre‑time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
• Monitor workshop loading and ensure continuity.
• Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
• Oversee MOT, to ensure quality and compliant workmanship and a first‑time pass rate.
• Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well‑being of the team, customers and visitors to site.
• Lead and attend monthly H&S site meetings.
• Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• Supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
• Ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
• Measure technician’s activity and performance, to deliver a quality and compliant first‑time fix.
• Arrange for customer to be informed that vehicle has been completed.

If this Workshop Controller / Workshop Manager role interests you, or if you’d like to learn more about similar opportunities, please contact Katy at Flame Recruitment or apply online.

• Workshop controller / aftersales background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.