Supervisor, Management, Retail & Store Manager

Overview

We re on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

• Lead and motivate the sales team to exceed targets and maximise KPI performance
• Deliver first-class customer service and support a professional and enjoyable store environment
• Coach and train the sales team, encourage the use of staff training tools, and develop team skills to be the best version of themselves
• Assist with managing operations, compliance, and administrative tasks to ensure smooth daily running
• Adhere to company policies, Health and Safety guidelines, and security procedures
• Act as an expert on CT product, customer service and selling skills

• Previous experience in retail at Supervisor or Key Holder level is essential
• A genuine passion for delivering outstanding customer service
• Experience in stock management, operations, and visual merchandising is highly desirable
• Proven ability to prioritise customer service while achieving strong sales results
• Experience with coaching and training individuals on KPI performance

• Excellent bonus scheme — bonuses are paid quarterly when the store hits target
• Uniform allowance refreshed every 6 months
• Cycle to work scheme, relocation packages to support career development, and season ticket loans for London stores
• Fun fund for store parties, social activities and team building events
• The Tyrwhitt Academy for professional development and access to apprenticeship qualifications