Operations Manager

Operations Manager – Gloucestershire – Hybrid – Permanent 37.5 hours per week – £65,000 – SC Clearance Company cultures & job summary

Our client is a specialist IT Management Consultancy supporting transformation across the UK Public Sector.

Our client are looking for an Operations Manager to keep the business running smoothly and efficiently. This is a broad, hands‑on role spanning everything from finance and HR to governance and systems — perfect for someone who thrives in a growing SME environment.

You’ll work directly alongside the Exec Team and lead a small internal operations function of five people.

• Oversee the day-to-day operational management of the consultancy across all internal functions.
• Develop, implement and continuously improve operational processes, procedures and KPI reporting.
• Manage the Resourcing Lead to optimise consultant utilisation, capacity planning and recruitment activity.
• Work alongside the Finance Manager to monitor budgets, client invoicing, P&L and revenue forecasting.
• Oversee HR administration, onboarding, employee lifecycle activities and company policy compliance.
• Ensure compliance with ISO 9001, ISO 27001 and Cyber Essentials Plus; coordinate audits and certification.
• Manage business systems and operational tooling including Xero, and identify automation opportunities.
• Lead and develop the internal operations team, providing operational advice directly to the Exec Team.

• Proven experience as an Operations Manager within a professional services or consultancy environment.
• Strong ability to manage multiple business functions simultaneously, including finance, HR and resourcing.
• Experience developing and improving operational processes, procedures and management reporting.
• Confident working closely with and advising senior leadership and executive stakeholders.
• Proficient with Microsoft Office suite including SharePoint.
• Strong communication and stakeholder engagement skills across all levels of a business.
• Experience managing operational governance, compliance and risk in a regulated or secure environment.

• Experience with HR processes, employment legislation and people operations.
• Knowledge of data protection regulations and GDPR compliance.
• Project Management experience or a recognised qualification such as PRINCE2 or APM.
• Information Management experience within a professional services or public sector setting.
• Experience presenting to senior leadership or external stakeholders.

Part‑time opportunities/flexible working is available to suit individual needs.

You will be required to hold a minimum of SC Clearance. If you do not hold an active SC Clearance, please familiarise yourself with the vetting process before applying.