CRM Executive

Type:
Permanent Full Time Reference: 13413

Location:

Unit 60 The Runnings Cheltenham Closing date for applications: 26.10.26

Hours:

37.5 hours per week

The Role As CRM Executive, you'll help shape how Superdry talks to its customers every day. Using Bloomreach as our core platform, you'll build and send the newsletters, campaigns and automated journeys that reach millions of customers across our markets. You'll also help grow our database, support planning and briefing, and contribute to the reporting that drives smarter decisions.

You Will Build, test and schedule email campaigns and newsletters across multiple markets and languages

Set up and optimise automated journeys, from welcome and abandoned basket to post-purchase and win-backQA every send, checking rendering, links, personalisation and tracking before it goes live Support CRM calendar planning and write clear briefs

Build and manage audience segments with the CRM & Insight team Support acquisition and data capture online and in-store initiatives

Help convert new subscribers into first-time and repeat customers

Report on database growth, list health and acquisition source performance

Support weekly and monthly reporting on campaign, journey and revenue performance

Run A/B tests and feed learnings into future campaigns

Keep our database compliant with GDPR, consent and deliverability best practice

You Are Experienced in CRM or email marketing, ideally in retail, fashion or ecommerce

Hands-on with Bloomreach Engagement Confident building campaigns and automated journeys, including dynamic content with Jinja or similarA basic HTML user, able to edit and troubleshoot email builds

Meticulous, with real pride in getting things right first time Organised and able to juggle multiple campaigns and deadlines

Analytical and confident building reports, with an eye for the story behind the numbers

Interested in growing a customer database through data capture and acquisition

Up to speed on email best practice, GDPR and consent managementA clear communicator who works well with design, ecommerce and trading teams

Curious, and always looking for ways to test and improve

Passionate about the Superdry brand

Working for Superdry has never been so rewarding…25 days annual leave, plus bank holidays, we also offer a holiday buying scheme

An additional day off to celebrate your Birthday Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave

Company Pension scheme

All employees are covered by our Life Assurance policy whilst working  feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salaryA big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online

Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stockA health cash plan is open to all employees.

Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance

Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.

A range of learning and development materials to help you in your career and grow with usWe like to give back, so we allow our employees time off for volunteering workA global employee assistance plan in place that you can access anytime you want - it’s free and confidential

You’ll also have access to a Cycle To Work Scheme A range of local discounts…