Customer Quality Leader

Job Description Summary

As a customer quality leader, you’ll be responsible for ensuring the highest level of customer satisfaction, driving quality initiatives and resolving customer concerns. This role involves acting as the primary point of contact for customers regarding quality issues, resolving quality concerns, and driving continuous improvement initiatives to enhance customer satisfaction. All whilst ensuring compliance to industry standards and customer requirements.

GE Aerospace is a global leader in jet engines, components, and integrated systems for commercial, military, business, and general aviation. Our Cheltenham facility specialises in advanced aircraft power distribution and avionics systems. It supports design, development, manufacturing, and aftermarket services for leading aerospace manufacturers in civilian and military sectors. Employees in Cheltenham collaborate on complex projects with international clients, contributing to the development of cutting-edge aircraft systems that shape the future of aviation.

• Implement and drive both tactical and strategic quality improvement initiatives to support customer disruption reduction targets, instigate overarching quality enhancement projects.
• Facilitate practical problem solving across the organisation to resolve quality issues for GE value streams and customers, utilising problem-solving tools to resolve complex manufacturing and delivered quality problems.
• Lead and host all customer quality visits ranging from regular working level customer representative visits, through to high-profile senior executive visits.
• Develop and maintain quality documentation, including quality plans, and corrective action reports.
• Lead audits and assessments conducted by customers, support regulatory bodies audits.
• Experience of Contract review; to question quality clauses, reinforced by supply chain capability knowledge.
• Familiarity with APQP methodologies and how aerospace is applying the framework.
• Able to build an external industry network to learn and share best practice & experience.

• Strong experience in a quality role, preferably within the aerospace or automotive industry.
• Comprehensive understanding of quality management systems (QMS) & AS standards, for example AS9100, AS9102, AS9145.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Flexibility to handle unexpected challenges and find effective solutions.
• Strong problem-solving skills and attention to detail to ensure completeness of quality documentation.
• Proactively seek out improvement projects to reduce customer disruptions.
• Excellent verbal and written communication skills to effectively liaise with customers, suppliers, and internal teams.
• Able to adjust styles between shop floor to senior teams.
• Ability to document, plan and execute several projects simultaneously and manage deadlines.
• Able to intelligently explain complex information in a straightforward manner.
• Experience in Programmes or Project Management, with an instinctive understanding of customer needs.
• Willing to travel to GE & customer sites as required.

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called Flex Choice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.

For further information please visit the UK Visas and Immigration website.

Relocation Assistance Provided:
No