Retail Adviser

Location: Cheltenham
Hours: Full Time (37.5 hours, 5 days per week)
Shift Times
:
Monday to Saturday 09:00 - 19:00, Sunday 10:30 - 16:30
Contract Type: Permanent
Salary: £26,374 plus commission and excellent benefits
Closing Date: Tuesday, 24th February 2026

In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We’re proud to offer a supportive work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!

We love to disrupt the market with fresh ideas, bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.

Join Virgin Atlantic Holidays as a Personal Travel Adviser and help create unforgettable holiday experiences. You'll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!

Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:

• Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'Think red', ‘Make friends’ and ‘Be amazing’
• Strive to exceed personal and team sales targets with determination and a proactive approach
• Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for bespoke luxury travel
• Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment

About you
We're looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:

• Demonstrated sales skills, with experience of achieving targets in a face-to-face sales environment
• Previous experience working within the airline, travel, or tourism industry is highly desirable
• A strong commitment to building a repeat customer base through exceptional service and effective relationship management
• Proven ability to overcome challenges in a fast-paced, constantly evolving environment - no two days will be the same
• A strong passion and curiosity for luxury travel, with the drive to stay informed about the latest travel trends, destinations, and products
• Flexibility to work a range of shifts in line with customer demand, including evenings, weekends, and bank holidays

If successful through the screening stage of your application, you'll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview in-store.

What we offer
We're here to help you become a destination expert. With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office in Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training.

And that's not all! You'll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?
• Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won't go unnoticed. When you exceed your targets, you’ll earn more than just recognition - you’ll see this reflected in your rewards too!
• Ongoing coaching and development throughout your career
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do…