Cluster Manager

Job Description

Job Title: Store Cluster Manager

Reports To: Area Operations Manager

Purpose: To deliver a profitable, first‑class store operation. Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.

• Recruiting, retaining, and developing the store team
• Leadership and management – inspire, instil disciplines and achieve through others
• Maintain store hygiene and safety systems in line with legal requirements
• Deliver store profitability to agreed targets
• Manage and motivate team members so they are well appreciated and valued
• Deliver first class customer service and quality control through effective shift planning and management
• Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery
• Total responsibility for all legislative paperwork including training records, food safety, health & safety and COSHH
• To undertake other duties as appropriate, as required by your operations manager
• To be a positive role model to the team
• Completing all relevant training courses set and ensuring 100% compliance in team completion

• Flexible – can cope with retail disciplines and structured product ranges and put flair into customer service and selling
• Practical – able to carry out practical training and have a hands‑on approach
• Lead by example – must be able to undertake every task within the store operation
• Excellent front of house skills
• Communication – able to communicate well both orally and in writing
• Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
• Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word
• Relevant Management experience in a high‑volume food/retail business; proven experience of leading, managing and developing people
• Food safety qualification – minimum Level 2, preferred Level 3

Compensation:
To be discussed.