Jewellery and Watch Sales Consultant

Jewellery and Watch Sales Consultant - Beards, Cheltenham

Established in 1804, Beards is one of the UK’s longest-standing independent jewellers. For more than 220 years, we have helped clients celebrate life’s most meaningful moments through exceptional jewellery, fine watches, and expert craftsmanship.

Alongside our own collections, handcrafted in our Cheltenham workshops, we proudly represent some of the world’s most respected watchmakers and jewellery houses. From engagement rings and bespoke commissions to luxury timepieces and aftercare services, we offer a complete luxury experience built on trust, expertise, and outstanding service.

We’re looking for a Jewellery and Watch Sales Consultant to join our team in Cheltenham.

This is an opportunity to become part of a family business with six generations of heritage, where exceptional client service is at the heart of everything we do. Working within our showroom, you’ll help clients discover jewellery and watches that mark some of life’s most important occasions. Whether assisting with an engagement ring purchase, guiding a client through the purchase of a watch to celebrate a milestone, or helping organise a repair or bespoke commission, you’ll play an important role in creating memorable experiences and lasting relationships.

• Deliver an exceptional experience to every client who visits Beards.
• Guide clients through our collections of fine jewellery and luxury watches.
• Build and maintain long‑term relationships with clients.
• Assist with engagement ring, wedding band, and bespoke jewellery enquiries.
• Support clients with repairs, servicing, valuations, and aftercare services.
• Work closely with our in‑house workshops to ensure a seamless customer journey.
• Maintain the presentation and standards of the showroom.
• Support store events, brand activations, and promotional activities.
• Contribute to individual and team sales objectives.

You’ll be personable, professional, and passionate about delivering outstanding service. We are looking for someone who enjoys building relationships, has a keen eye for detail, and takes pride in helping clients find something truly special.

• Previous experience in jewellery, watches, luxury retail, or a premium customer service environment.
• Strong communication and interpersonal skills.
• A genuine passion for luxury products and craftsmanship.
• Excellent attention to detail and organisational skills.
• Comfortable working towards goals and deadlines.
• Strong administration and computer skills.
• Ability to work collaboratively as part of a team.
• Availability to work Saturdays is essential, as this is our busiest trading day. Additional availability during store events and key retail trading periods.

Experience with jewellery and watch repairs, bespoke commissions, or luxury brands would be advantageous but is not essential.

• Competitive salary of £28,000–£35,000 commensurate with experience.
• Ongoing training and development.
• The opportunity to work with some of the world’s leading jewellery and watch brands.
• A supportive team environment within a long-established independent family business.

42.5 hours per week

If you’re passionate about luxury retail and would like to join one of the UK’s most respected independent jewellers, we’d love to hear from you.