Resident Liaison Officer

Resident Liaison Officer

📍 Cheltenham
💰 £30,000 + Car Allowance

We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned kitchen and bathroom refurbishment programme across Cheltenham.

This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works.

The Role

Act as the main point of contact for residents before, during and after works.
Build positive relationships with tenants, addressing any questions or concerns.
Arrange and attend resident meetings and property visits.
Keep residents updated on programme schedules and any changes.
Work closely with site teams to minimise disruption and ensure a positive customer experience.
Resolve complaints professionally and escalate issues where necessary.
Maintain accurate records and complete all relevant administration.

About You

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload.
Confident using Microsoft Office and maintaining accurate records.
Full UK driving licence.

What's on Offer

Salary of £30,000
Car allowance
Opportunity to join a reputable contractor delivering planned maintenance works.
Supportive team environment with ongoing opportunities for development.

If you have a passion for delivering excellent customer service and enjoy working closely with residents to ensure a smooth refurbishment process, we'd love to hear from you