Resident Liaison Officer

Are you an experienced tenant liaison professional looking for your next opportunity within social housing? This permanent Resident Liaison Officer position offers the chance to join a well-established UK housing and regeneration contractor delivering a planned maintenance programme for a local authority in Cheltenham.
Offering £25,000-£30,000, plus a £5,200 car allowance, 5% bonus and excellent additional benefits, this is a fantastic opportunity to play a key role in delivering a customer-focused kitchen and bathroom replacement programme within occupied homes.

In this position, you will be:

Acting as the primary point of contact between residents, site teams and the client throughout planned maintenance works
Managing resident communications, including programme updates, access arrangements and setting expectations
Coordinating and building positive relationships with residents and site teams to ensure smooth access and minimise disruption
Handling resident queries and concerns professionally and timely, escalating issues where appropriate to maintain high levels of customer satisfaction
Supporting the delivery team in achieving customer experience and resident satisfaction targets
I'd love to speak to someone who has:

Proven experience as a Resident Liaison Officer within social housing or occupied planned maintenance works
Experience supporting kitchen and bathroom replacement programmes or similar planned works
Excellent communication and customer service skills, with the ability to manage resident expectations sensitively
Strong organisational skills and the ability to coordinate multiple tasks effectively
The confidence to work independently as the main resident contact on site
The ability to start immediately, or within a short notice period

This role offers the following benefits:

Salary between £25,000 - £30,000
Working hours of 8:00am–4:30pm
£5,200 car allowance, and a 5% bonus entitlement
26 days annual leave plus Bank Holidays, with the option to purchase additional holiday
Private medical insurance, Life assurance and Pension Scheme
This position is ideal for someone who enjoys working closely with residents, thrives in a customer-focused environment and is looking to join a reputable contractor delivering high-quality planned maintenance works across social housing.

If you are interested in this Resident Liaison Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information