Customer Advisor

Hourly rate: £13.02 up to £15.10 across selected locations within London. It will increase after 6 months in role.

You will work onsite and report to the Assistant or Store Manager. Your responsibilities include helping on the tills, advising customers, or working in the back shop.

• Help customers feel at ease by listening, answering questions, and giving great advice on products.
• Recommend items customers haven’t considered and offer useful add‑ons.
• Promote in‑store offers and schemes, ensuring customers are fully informed.
• Maintain smooth store operation by ensuring correct product display, efficient till service, and well‑managed stock in storage areas.
• Collaborate with team members to provide a clean, presentable shopping experience that customers can be proud of.
• Receive award‑winning training accredited by the Institute of Customer Service.

• Training will be provided, and you should excel in a varied, fast‑paced environment.
• Excellent communication and listening skills.
• A collaborative team attitude and a focus on customer interactions.
• A desire to be a proud brand ambassador for Boots and help customers find the best products for them.

• Experience delivering great customer service (not required).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.