Customer Consultant

Customer Consultant – The Body Shop International Limited, Cheltenham.

Our story began in 1976 with Anita Roddick’s vision of ethical beauty. As a pioneering cruelty‑free brand, we continue to champion sustainable, vegetarian and vegan products sourced through Community Trade programmes.

• Offer tailored advice and provide an inspirational insight into The Body Shop’s products and philosophy.
• Learn the details of our product range, their origins and proactively engage customers to discover what best suits their preferences and lifestyle.
• Recommend vegetarian and vegan products from our 2,000‑strong catalogue that meet individual customer needs.
• Support the store management team in driving sales and profit through exceptional customer service.
• Connect with customers to enhance engagement and create memorable experiences.
• Maintain open availability for evening, weekend and holiday shifts.

• Comprehensive onboarding into your new position.
• Training hours for you and your team as required.
• 50% discount on regular products and 30% discount on gifts.
• Freebies when new products launch to keep the team excited about the brand.
• Volunteer time to support causes that matter to you.
• Opportunities to connect with Community Partners and drive local activism.
• Green Apron uniform – feel free to dress how you best represent yourself.
• Clear pathways to grow within the brand and contribute to our purpose.
• Encouragement and support to join any of our Inclusion & Belonging Networks (e.g. TBS Together Pride, SEEN, GO Far, Disability Network).