Personal Expert

Overview

As a Travel Advisor at Kuoni you will engage customers in a personal, inspiring dialogue about travel, designing tailor‑made holidays that match their interests, taste and spend while upholding the highest quality of service. You will also act as the post‑booking concierge, ensuring the entire customer journey remains seamless and memorable.

• Deliver a personal service and inspire customers to book their dream holiday.
• Use Kuoni holiday products and recommended third‑party products to create the best travel experience for each customer.
• Act as the customer’s concierge, providing support and additional touch‑points before, during and after the journey.
• Meet and exceed monthly sales targets.
• Build and maintain relationships with specialist brands and third‑party suppliers.
• Manage time effectively in a fast‑moving, omnichannel retail environment and work flexibly across selected shifts, evenings and weekends.
• Utilise booking systems efficiently, and adapt quickly to new systems as required.
• Participate in a 13‑week induction programme and ongoing coaching to develop sales and operational skills.
• Support the store’s social media and in‑house projects, if appointed.
• Assist colleagues in training and development activities within the store.
• Represent Kuoni as an ambassador at events and conferences.

• Passionate and enthusiastic about travel, with first‑hand experience of multiple long‑haul destinations.
• Self‑motivated and dedicated to building a repeat customer base.
• Proven experience thriving within a sales‑focused environment.
• Good knowledge of the travel industry and experience in selling and designing tailor‑made holidays, including third‑party products.
• Strong time‑management skills, adaptable and flexible to change in an omnichannel workplace.
• Experience using booking systems or the ability to learn new systems quickly.
• Available to work 37 hours over 5 days, including evenings and weekends;
  Monday to Saturday 9:30am–6pm, with one full weekend off per month plus an additional weekend day.
• Committed to ongoing personal and professional development.

• Annual leave starting at 25 days, increasing with seniority.
• Matched pension scheme contribution.
• Performance‑related pay, potentially adding £4,000–£7,000 per year.
• £290 clothing allowance per year.
• Interest‑free season ticket loan and Bike2
  
  Work scheme.
• Free annual family travel insurance.
• Discounted staff travel and top performers awarded overseas VIP trips.
• Cash, vouchers, experiences and accommodation incentives for achieving key sales targets.
• Wellbeing support:
  Employee Assistance Programme, head‑to‑head coaching, free flu vaccinations, eye tests and financial aid for glasses.
• Two days of paid leave each year for volunteering and charitable work with partners such as Mind.
• Referral bonus of £1,500 per successful introduction.
• Annual overseas conferences for Retail Store Managers and Assistant Managers.

Kueoni is dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. We welcome you to get in touch if you require additional information or support navigating the application process. For more information, please email .